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Return Policy

 

I am committed to providing quality products to my customers. While I hope you are always satisfied with your Beautyland by Emma purchase, I understand there are times that you may demand to return a product. If you need to return your product, please contact me at beautylandbyemma20@gmail.com and take a look at the following information:

  •  Returns must be made within 14 days of your receipt date for a refund (your order must be made at my shop - please provide your order number & your name when you want to request a return of the items ). 

  •  Merchandise must be in its original, unopened, and unused condition.

  •  I regret that I do not refund the original shipping charges with the return.

  • Only regular priced items may be refunded. Unfortunately, all sale items cannot be refunded.

  • Please check the parameters of the promotion before purchasing.

  • Please note on the front side of your receipt or packing slip the reason for your return.

 

Please Notice: Any empty containers or boxes cannot be allowed for a refund.

In the case of items damaged during shipping, please SAVE THE PACKAGE & PACKING MATERIALS and email me immediately at beautylandbyemma20@gmail.com.

Please note we are not responsible for lost or stolen packages, or returned or delayed packages by the postal service.

Please drop off your return items/packages at any United States Postal Service (USPS) to the following address:

Beautyland by Emma ( the full address will be provided when the return is acceptable )

 El Monte, CA 91732

• You will be responsible for the return shipping charges, which will not be refunded.
• Please make sure to note your tracking number because I cannot issue a refund until I confirm receipt of the returned merchandise. 
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 2-3 weeks of my office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

*Updated Jan 03, 2024

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