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Orders & Shipping

Order Prossesing & Time

Once your order has been placed, we immediately begin processing it to get it to you as soon as possible. Unfortunately, this means that we cannot make any changes to your order.

Please make sure all your details are correct before checking out!

Tracking Your Order

All orders are processed and shipped within 1-2 business days (Monday through Friday, excluding holidays). *Please note that there may be extended processing times during sale periods due to higher volume or supply chain delays.

Once your order has shipped, you will receive an email confirmation with your tracking details to follow its progress. Please allow up to 48 hours for your tracking information to update once it has left our fulfillment center.

If your order contains multiple items, it may ship in separate packages. You will receive shipping confirmations with a summary of the items included in each package (rest assured, you are only charged one shipping fee for all items in your order).

You can also check the status of your order by proceeding to 'Order History' under your account page!

 

Domestic Shipping

 

We ship across all 50 states and US Territories with our standard shipping option.

The carrier may vary between UPS and USPS depending on the final shipping destination. (We are unable to designate a specific shipping carrier for shipments)

Orders are delivered in 3-5 business days from the shipping date. Please note that delivery times do not include order processing times.

Free standard shipping is available to all US domestic orders with a subtotal greater than USD $80+ after any promotions or discounts are applied. 

To apply free shipping, please select the standard shipping option for your eligible order at checkout.

Please note that we are not responsible for lost or stolen packages or returned or delayed packages by the postal service.

International Shipping

Due to local COVID-19 regulations in Australia, Hong Kong, Singapore, and New Zealand, your order may experience up to 3-7 days of additional shipping and handling times.

Collagen products cannot be shipped to Australia due to Australian customs policy.

 

We ship to the following international countries:

  • Australia

  • Austria

  • Belarus

  • Belgium

  • Brazil

  • Bulgaria

  • Canada

  • Colombia

  • Croatia

  • Czech Republic

  • Denmark

  • Estonia

  • Finland

  • France

  • Georgia

  • Germany

  • Gibraltar

  • Greece

  • Hong Kong

  • Hungary

  • Iceland

  • India

  • Indonesia

  • Ireland

  • Israel

  • Italy

  • Japan

  • Lebanon

  • Lithuania

  • Luxembourg

  • Malaysia

  • Malta

  • Netherlands

  • New Zealand

  • Norway

  • Philippines

  • Poland

  • Portugal

  • Romania

  • Saudi Arabia

  • Serbia

  • Singapore

  • Slovakia

  • Slovenia

  • South Korea

  • Spain

  • Sweden

  • Switzerland

  • Taiwan

  • Thailand

  • Turkey

  • United Arab Emirates

  • United Kingdom

  • Vietnam

 

Depending on the destination, the shipping carrier may vary. International orders are shipped from the US and are delivered within 3-10 business days from the shipping date.

For orders shipping to India, delivery can take up to 30 business days, depending on customs clearance.

Please note that we cannot designate a specific carrier for shipments.

The maximum weight is 4 lbs, and the maximum value is $400.

Your package is delivered within 7 – 21 business days, depending on the country.

Please note that we do not accept returns on international orders.

Please note that we are not responsible for lost or stolen packages or returned or delayed packages by the postal service.

Free Standard Shipping

Free standard shipping is available to all international orders with a subtotal greater than USD $180+ & Canada orders over $150 USD & Philippines Orders Over $250+ USD after any promotions or discounts are applied. To apply free shipping, please select the free standard shipping option for your eligible order at checkout. 

 

Taxes & Duties

 

Taxes and duties are calculated based on your shipping destination.

 

US Sales Tax

All domestic sales tax will be applied at checkout based on the order destination in compliance with federal, state, and local laws.

If you have further questions regarding the taxes, don't hesitate to contact your local tax offices for more detailed information!

 

International Shipments

 

Customs duties and import taxes vary from country to country and kick in at different values for different types of products.

 

Suppose the package contains products that qualify for that country's import taxes. In that case, customers will be responsible for paying these to their country's customs or tax department to receive the package.

Typically, the country's customs department holds the package, and the recipient is notified by mail or phone, telling you how much you need to pay and how. Once the recipient pays whatever is due, the package is delivered. If the recipient doesn't pay the taxes owed, the package should be returned to us, but it may depend on the country's policies.

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